You may cancel an order at any time prior to shipping. Cancelled orders will be refunded less any payment processing fees and are subject to a 10% fee when cancelling an entire order or custom order. Partial order cancellation will be assessed a 10% fee only on items cancelled. No fee for order changes or substitutions.
All products have a 30 day return policy. You may return any unused, undamaged item to us within 30 days for a full refund less a 20% restocking fee and any shipping charges from original order. Return shipping costs are the responsibility of the customer. If item is damaged in return shipping due to improper packaging, damages incurred will be reflected in the refund amount. Midwest Washing Equipment does not offer return labels or pay for return shipping.
Many of our products have different warranties and warranty consideration process. Midwest Washing Equipment offers warranty on craftsmanship of systems and products built in house. There are also manufacturer warranties on motors, engines, pumps...Warranty is handled on a case by case situation. Contact us immediately if you believe you may have a warranty claim. Midwest Washing Equipment does not cover shipping costs for parts or products returned for warranty consideration.
Midwest Washing Equipment LLC will not be held liable for any punitive damage, lost wages, lost profits, damage to property or person, plant life, wildlife from the use, proper or improper, of equipment or products sold and distributed by Midwest Washing Equipment .
Free shipping does not apply to international, Hawaii or Alaska. Please contact us prior to placing your order for actual shipping charges.